Refund policy
Terms of Service — Nuvanta
Last Updated: 2nd september 2026
Welcome to Nuvanta. These Terms of Service govern your access to and use of our website, products, and services. By visiting nuvantaonline.in, creating an account, placing an order, or otherwise using our services, you agree to these Terms.
Store Name: Nuvanta
Website: nuvantaonline.in
Email: nuvantaonline.in@gmail.com
Phone: +91 7979761502
Business Address: Saket, Delhi, India
Online Store Availability: 24/7
1. General Terms
Nuvanta operates an online e-commerce store offering products across various categories.
We reserve the right to update, modify, suspend, or discontinue any part of our website, products, services, policies, or these Terms where reasonably necessary and subject to applicable law.
You are responsible for reviewing these Terms periodically.
2. Account Terms
You may be able to browse and purchase products with or without creating a customer account, depending on the functionality available on our website.
If you create an account, you agree to:
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Provide accurate and complete information.
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Keep your login credentials confidential.
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Update your information when necessary.
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Accept responsibility for activities conducted through your account.
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Notify us promptly if you suspect unauthorized access.
We reserve the right to restrict or suspend accounts involved in suspected fraud, misuse, unauthorized activity, or violations of these Terms, subject to applicable law.
3. Products and Product Descriptions
We aim to provide accurate product descriptions, specifications, photographs, pricing, and other information.
However, actual product appearance may vary slightly due to factors such as:
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Screen or display settings
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Lighting and photography
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Manufacturing variations
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Product updates
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Packaging changes
We make reasonable efforts to keep product information accurate and current. If a material error is discovered after you place an order, we may contact you with appropriate options, including cancellation and refund where applicable.
4. Pricing
All prices displayed on nuvantaonline.in are generally shown in Indian Rupees (INR/₹), unless otherwise stated.
Prices, discounts, promotional offers, and availability may change from time to time.
The price applicable to your purchase will generally be the price displayed and confirmed during checkout, subject to correction of genuine technical or pricing errors in accordance with applicable law.
Applicable taxes, shipping charges, or other fees, if any, will be displayed during checkout wherever required.
5. Payments
We may accept payment methods including those made available through our authorized payment providers, such as:
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UPI
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Credit cards
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Debit cards
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Net banking
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Digital payment methods
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Cash on Delivery (COD), where available
Payment transactions may be processed by third-party payment providers. Nuvanta generally does not directly store complete card, UPI PIN, or banking credentials.
Availability of COD may depend on the product, delivery location, order value, or logistics provider.
6. Order Acceptance
Submitting an order does not necessarily mean that it has been finally accepted.
After receiving an order, we may verify:
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Product availability
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Payment status
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Delivery information
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Serviceability
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Order details
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Suspected fraudulent or unusual activity
An order may be cancelled or declined where reasonably necessary, including cases involving unavailable products, incorrect pricing, payment failure, invalid delivery information, suspected fraud, or other legitimate reasons.
If payment has already been successfully collected for an order that we subsequently cancel, an applicable refund will be initiated.
7. Shipping and Delivery
We currently deliver to eligible locations within India, subject to courier and logistics availability.
Estimated delivery times shown on our website are estimates and not guaranteed delivery dates unless expressly stated otherwise.
Delivery may be affected by circumstances outside our reasonable control, including:
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Courier delays
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Weather conditions
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Public holidays
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Natural disasters
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Government restrictions
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Incorrect addresses
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Remote delivery locations
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Operational disruptions
Customers are responsible for providing accurate shipping information.
Detailed terms are available in our Shipping Policy.
8. 24/7 Store Availability
Our online store is generally accessible 24 hours a day, 7 days a week.
However, 24/7 website availability should not be interpreted as 24/7 customer support, order processing, dispatch, courier operations, or delivery.
Specific customer-service and fulfilment timings may be communicated separately.
Temporary website interruptions may occur due to maintenance, technical issues, upgrades, or circumstances beyond our reasonable control.
9. Returns, Replacements and Refunds
Eligible products may be returned, replaced, or refunded according to our published Return & Refund Policy.
Eligibility may depend on factors including:
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Product condition
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Return reason
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Applicable return period
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Product category
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Hygiene or safety considerations
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Evidence of damage, defect, or incorrect delivery where applicable
Certain products may be non-returnable where permitted by applicable law and clearly disclosed before purchase.
Approved refunds will generally be processed through the appropriate payment method or another method communicated to the customer.
Please review our separate Return & Refund Policy before purchasing.
10. Order Cancellation
Customers may request cancellation before an order reaches a stage where cancellation is no longer operationally possible.
Once an order has been dispatched, cancellation options may be limited and the applicable return process may need to be followed.
Contact us at nuvantaonline.in@gmail.com for assistance.
11. Promotions and Discount Codes
From time to time, Nuvanta may provide:
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Promotional discounts
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Coupon codes
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Limited-time offers
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Bundles
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Seasonal promotions
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Free-shipping offers
Promotions may have separate eligibility conditions, expiry dates, minimum order requirements, or exclusions.
Unless expressly stated otherwise, promotional offers cannot necessarily be combined.
12. Intellectual Property
Unless otherwise stated, the website and its original content—including branding, graphics, website design, written content, logos, and other materials owned by Nuvanta—are protected by applicable intellectual-property laws.
You may not reproduce, distribute, commercially exploit, or misuse our protected content without appropriate authorization.
Third-party trademarks, product names, and intellectual property remain the property of their respective owners.
13. Prohibited Uses
You must not use our website or services to:
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Violate applicable laws or regulations.
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Commit or attempt fraud.
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Submit false or misleading information.
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Interfere with website security or functionality.
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Introduce viruses, malware, or harmful code.
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Attempt unauthorized access to our systems or customer information.
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Scrape or automatically extract website data in an unauthorized manner.
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Impersonate another person or entity.
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Abuse promotional offers or payment systems.
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Infringe intellectual-property or privacy rights.
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Use our services for unlawful, harmful, or fraudulent purposes.
We may restrict access where misuse is reasonably suspected.
14. Third-Party Services and Links
Our website may use or link to third-party services, including payment gateways, logistics companies, analytics providers, social platforms, and other technology services.
These third parties may operate under their own terms and privacy policies.
Nuvanta is not responsible for independent third-party websites or services outside our reasonable control, subject to applicable law.
15. Limitation of Liability
To the maximum extent permitted by applicable Indian law, Nuvanta will not be liable for indirect, incidental, special, or consequential losses arising solely from circumstances outside our reasonable control.
Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable Indian law.
Your statutory consumer rights remain unaffected.
16. Privacy
Personal information collected through our website is handled according to our Privacy Policy and applicable data-protection requirements.
Please review our Privacy Policy to understand how we collect, use, disclose, and protect personal information.
17. Changes to These Terms
We may update these Terms periodically to reflect changes to our operations, website, services, policies, or applicable legal requirements.
The latest version will be published on this page with an updated Last Updated date.
Continued use of our services following an update is subject to applicable law.
18. Governing Law and Jurisdiction
These Terms will be governed by and interpreted in accordance with the laws of India.
Subject to applicable consumer-protection laws and any mandatory jurisdiction available to consumers, disputes relating to these Terms or our services will be subject to the jurisdiction of the competent courts in Delhi, India.
Nothing in this provision is intended to restrict rights or remedies available to consumers under applicable Indian law.
19. Contact Information
For questions regarding these Terms, orders, or our services, contact:
Nuvanta
Website: nuvantaonline.in
Email: nuvantaonline.in@gmail.com
Phone: +91 7979761502
Business Address: Saket, Delhi, India
Online Store: Open 24/7
Customer Support Hours: 9 AM to 6 PM Everyday